UPDATE: PATIENT APPOINTMENTS AND INCREASED ACCESS

TO SPEAK TO STAFF

The building will still be closed for general entry. However, you can still contact us with queries / to book an appointment or drop by to collect your prescription, during the following office hours:

 

REMOTE APPOINTMENT TIMES

 

In line with continued spread-prevention guidelines, the majority of GP and nurse appointments will still held remotely via telephone and video, but with some exceptions.  

To ensure continued support, clinic hours for remote appointments will remain extended with the following hours:

​Please call us on 0121 429 1572 to book a remote appointment. 

 
 

FACE-TO-FACE APPOINTMENTS FOR LIMITED SERVICES

 

Face-to-face appointments will be available only for limited services, including the following:

  • Planned Care for long term conditions

  • Cervical Cytology (Smear tests)

  • B12 injections, where clinically appropriate

From the Monday 29th June, in addition to the services above, the Practice will also offer face-to-face appointments for:

 

  • Childhood immunisations

  • Adult injections and wound-care

  • 8-week baby checks and post-natal checks

IMPORTANT: Please note, access to the building will remain closed for patients without an appointment.

FACE-TO-FACE APPOINTMENTS FOR OTHER ISSUES

If you think you need to be seen in person by a GP or Practice Nurse, you will need to book in for a phone/video consultation first. If it is agreed by the clinician that you need to be seen in person, you will be offered a face-to-face appointment at the practice.

COVID-19 PATIENTS

If you feel you may have Covid-19 symptoms:

  1. Please click here first to check your symptoms using the NHS 111 Symptom Checker

  2. If this confirms that your symptoms are related to the Covid virus, please call us on 0121 429 1572, and ask for a remote consultation (you may be asked to confirm your symptoms when booking). 

  3. If following your consultation, the nurse or GP feels that you should be tested, an appointment will be made for you at Parsonage Street, West Bromwich, where the appropriate protection and anti-infection equipment are in place.

  4. Please do not leave your home for any other reason, until you have been advised to do so. 

Please note, we are unable to see patients with confirmed or suspected Covid-19 at this practice. 

 
 
 

SAFETY RESTRICTIONS FOR FACE-TO-FACE APPOINTMENTS

Patients attending an appointment will be asked to comply with the following safety measures:

 

  • Patients will be requested to attend their appointments unaccompanied (alone) except in the case of children, who can be accompanied by a single adult.

  • Please check in for your appointment by knocking on the sign-posted window. 

  • When entering the building for your appointment, you will be asked to enter through the rear entrance via the car park.

  • You will be required to bring a face covering to wear upon entry into the building and apply the hand gel provided.  

  • The duration of your face-to-face appointment with the clinicians will be kept to a minimum and in some cases, it may be necessary to conduct part of the consultation by phone. You will be advised if this is the case. Please do not attempt to extend the duration of your face-to-face appointment.

 

We appreciate your co-operation during this challenging time.

Cancellations

Important: Appointments are in high demand and our staff are working hard to accommodate patient needs. If you no longer require your appointment please let us know as soon as possible, so that your slot can be booked out again for someone who may urgently need it.  

We appreciate your co-operation during this challenging time. 

Please let us know by either:

  • Replying to your confirmation / reminder text message with the word 'cancel'. 

  • Calling us on 0121 429 1572

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