General Data Protection Regulation - Organisation Compliance
As of the 25th May 2018, all organisations handling EU Citizens' data must comply with the GDP regulations, the purpose of which is to give individuals rights to find out what information is being held on them and how their data is being processed and shared.
The practice respects privacy of our patients and the security of confidential information. We adhere to the regulations of the NHS Care Record Guarantee and follow strict guidelines concerning Data Protection and the release of information. Click here for further details regarding access to patients' records.
Feedback, Suggestions and Complaints
It is our priority to provide quality care for our patients. As such, we welcome all feedback from patients in relation to the practice and care provided. If you would like to express your opinion regarding your experience with the practice, we welcome you to fill out a feedback form (available at reception).
If you feel that you have a genuine cause for complaint, we will endeavour to handle the matter as sensitively and amicably as possible. If you are unhappy with any aspect of our service and would like to lodge a complaint, please contact reception and let them know that you would like to report a complaint to the practice manager. You will be asked to leave your contact details and will be contacted by the practice manager. Your complaint will be recorded in writing and fully investigated.
If you would like a copy of the complaint procedure please ask at reception, or click here for a copy of the complaints leaflet.
Patient Responsibility and Obligations
We appreciate patients’ co-operation in helping us to maintain a high standard of care for our patients.
We ask that you notify the surgery as soon as possible if you need to cancel or re-arrange your appointment. This will allow us to open up the slot to another patient who may urgently require it.
If your doctor or nurse has asked you to return for another appointment or to be reviewed, it is important that you book and attend a new appointment.
Please keep in mind that an appointment slot can only be provided for any one person at a time.
Please note that if you are more than 10 minutes late for your appointment, you may not be seen and asked to re-book instead.
The practice upholds its commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour. It operates a zero-tolerance policy for aggressive behaviour and will take appropriate action to prevent any incident that causes hurt, alarm, damage or distress. This may include removal from the practice register and/or involvement of the appropriate authorities.
Freedom of Information
The Freedom of Information Act 2000 obliges all GP practices to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at Bearwood Medical Centre in the last financial year was £50,543 before tax and National Insurance. This was for 2 part time GPs, 2 part time locum GPs and 1 part time prescribing pharmacist who worked in the practice for than 6 months.
Care Quality Commission Report 2017
The Care Quality Commission conducted an inspection of the practice on the 30th October 2017.
The overall rating for this practice scored “Good” and the findings were published in the following Quality Report: